70-685: Windows 7 Enterprise Desktop Support Technician by John Kane

By John Kane

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You can back up files to an external hard disk, a DVD or CD, or a network folder. • Connect to the Internet. Make sure your Internet connection is working so that you can get the latest installation updates. These updates include security updates and hardware driver updates that can help with installation. If you don’t have an Internet connection, you can still upgrade or install Windows. If your system is a production system, verify and/or test all applications to make sure they are compatible with Windows 7.

Canada only) This page intentionally left blank Introduction to Windows 7 LE S S O N 1 O B J E C T I V E D O M A I N M AT R I X TECHNOLOGY SKILL OBJECTIVE NUMBER Installing Windows 7 List system requirements for Windows 7. Supplemental Using the Control Panel Describe the Control Panel and its use. Supplemental Using Microsoft Management Console and Administrative Tools Describe the Administrative Tools and its use. Supplemental Using a Troubleshooting Methodology List and describe the basic steps in troubleshooting.

Table 1-4 shows the common fields displayed in the Event Viewer logs. 26 | Lesson 1 Table 1-4 Event Viewer log fields P ROPERTY N AME D ESCRIPTION Source The software that logged the event, which can be either a program name, such as “SQL Server,” or a component of the system or of a large program, such as a driver name. Event ID A number identifying the particular event type. Level A classification of the event severity: Information: Indicates that a change in an application or component has occurred, such as an operation has successfully completed, a resource has been created, or a service started.

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