By Fiona Westwood
Fiona Westwood offers sensible instruments and methods aimed toward harnessing the mind and effort of execs to accomplish buy-in and dedication to alter of their agencies.
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Additional resources for Accelerated Best Practice: Implementing Success in Professional Firms
4. 5. 6. 7. 8. ﬁrst of all, establish effective management and leadership identify, agree and uphold core values focus on developing trust ensure that resources are being used to their maximum ask our clients why they stay with us tackle costs with clients up front make conscious choices about our long-term strategies check our structure and skills against those choices Appendix – Business Plan Template A suggested template for a business plan should include:- Heading 1 Introduction Heading 2 Where are we now?
From this Audit, we need to build an action plan to support people as well as close any current and future gaps. Most people want to have interesting jobs and take on more responsibility. Firms need to capitalise on this and as a result, grow their indigenous skill base. They also need to reinforce the commonality and transferability of many core skills (see Chapter 8). Firms need to develop ways of introducing people to business and management skills through, for example, joint ventures with other types of professions.
In all of these circumstances it is impossible to ‘delight them’. At best, we may be able to provide with a result which they can tolerate. At worst, despite doing our utmost for them, we will still be blamed for not delivering what they had hoped to achieve. We need therefore to be very careful of attempting to ‘delight our customers’. As a result, we need to focus on providing a service which:• delivers the best solution to the client at a fee which is acceptable to them, and at the same time • allows us to deliver a professional service at a price which is proﬁtable to us.